Shipping policy

Order Processing Time

All orders are carefully prepared and shipped by our team. Please allow 3–5 business days for your order to be processed before it is shipped.

During product launches, holidays, or high-volume periods, processing times may be slightly longer. We appreciate your patience and support.

Shipping Times

Once your order has been shipped, estimated delivery times are:

Canada:
• Standard shipping: 3–10 business days

United States:
• Standard shipping: 4–10 business days

International Orders:
• Estimated delivery: 7–21 business days depending on destination and shipping method selected

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather, or other circumstances outside of our control.

Tracking Information

Tracking information will be provided once your order has been shipped (where applicable). Customers are responsible for using the tracking information provided to monitor their shipment.

Customs, Duties & Taxes

International customers are responsible for any customs fees, duties, or taxes that may apply to their order. These charges are determined by the destination country and are not included in the order total unless stated otherwise.

Lost or Delayed Packages

Once an order has been shipped, Lumera & Co is not responsible for delays, lost packages, or incorrect addresses provided by the customer. If your package appears to be lost or delayed, please contact the shipping carrier with your tracking information.

Please ensure your shipping address is correct before completing your purchase.

Address Changes

If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed or shipped.

Thank you for supporting Lumera & Co.